Anima

Terms of Service

Version 1.1 · Effective May 7, 2026

These Terms of Service (“Terms”) form a binding contract between you (“you”, “Customer”) and Anima Crescens(“Anima”, “we”, “us”) governing your access to and use of the Anima software-as-a-service platform, websites, APIs, and related services (collectively, the “Service”). By creating an account, clicking “I agree”, or accessing the Service, you accept these Terms. If you do not agree, do not use the Service.

1. Eligibility & Account

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) and capable of entering binding contracts under British Columbia, Canada and your local laws. You will be asked to affirm your age at sign-up, and the affirmation is recorded with a timestamp.

At onboarding you will identify the legal entity that is contracting with Anima (sole proprietorship, partnership, corporation, or non-profit), its registered or operating name, its principal address, and any applicable business registration number. The named entity is the “Customer” under these Terms. If you are signing on behalf of an entity other than yourself as a sole proprietor, you represent and warrant that you are the natural person whose legal name and title appear in the onboarding record, and that you have authority to bind the named entity to these Terms, the Privacy Policy, and the Data Processing Addendum. You are responsible for safeguarding your login credentials and for all activity under your account.

2. The Service

Anima provides AI-assisted email triage, draft authoring, ticketing, scheduling, and record-keeping for property management workflows. The Service connects (with your authorization) to your email provider, calendar, and spreadsheet tools, reads incoming messages, deposits AI-generated drafts in your Drafts folder, and records sent activity. Anima never deletes, archives, or sends email without your explicit action.

3. Acceptable Use

You agree not to:

  • use the Service for any unlawful, harassing, defamatory, or fraudulent purpose;
  • upload data you do not have the right to process, including data subject to confidentiality or contractual restrictions you cannot satisfy;
  • attempt to reverse-engineer, scrape, or circumvent rate limits, security, or access controls;
  • use the Service to send spam, unsolicited bulk messaging, or content violating CAN-SPAM, CASL, or equivalent laws;
  • resell, sublicense, or white-label the Service without our prior written consent;
  • upload malware, exploits, or content designed to harm third-party systems or users.

4. Email-on-Behalf-of Authorization

By connecting your inbox, you authorize Anima to read messages, create draft replies, and (when you click Send) transmit messages from your email account. You represent that you have all necessary consents from your tenants, contractors, and other correspondents to permit this processing under applicable laws (including Canada’s Anti-Spam Legislation, PIPEDA, GDPR, and CAN-SPAM where applicable). You are the sender of record for every message sent from your account; Anima is a tool acting under your direction.

5. Customer Data & License

As between you and Anima, you retain all rights, title, and interest in your Customer Data (emails, contacts, attachments, calendar entries, sheet rows, tenant records, and other content you provide or that flows through your connected accounts). You grant Anima a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works of Customer Data solely as necessary to (a) operate, maintain, and improve the Service for you, and (b) comply with law. Anima may use de-identified, aggregated metrics derived from Customer Data to operate and improve the Service generally, provided such metrics cannot reasonably be used to identify you or any individual.

6. AI Output

The Service uses third-party large language models to generate draft replies and summaries. AI output may be inaccurate, incomplete, or unsuitable. You are solely responsible for reviewing and approving every draft before it is sent. Anima makes no warranty that AI output is correct, fit for any purpose, or compliant with any law. Do not rely on AI output for legal, financial, medical, or safety-critical decisions.

7. Subscription, Fees & Trials

Some features may require a paid subscription. Pricing, billing terms, free-trial mechanics, and refund policies will be presented at the point of purchase and are incorporated into these Terms by reference. You authorize us (or our payment processor) to charge the payment method on file for all applicable fees and taxes. Subscriptions auto-renew until canceled.

8. Termination

You may cancel at any time from the dashboard. We may suspend or terminate your account immediately if we reasonably believe you have violated these Terms, posed a security risk, or failed to pay amounts owed. Upon termination, your right to access the Service ceases. We will retain or delete your data per the Privacy Policy and applicable Data Processing Addendum.

9. Intellectual Property

The Service, including all software, models, prompts, branding, designs, and documentation, is the exclusive property of Anima or its licensors, protected by copyright, trademark, and other laws. Except for the limited license to use the Service granted in these Terms, no rights are granted to you, by implication or otherwise.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, OR UNINTERRUPTED OPERATION. Anima does not warrant that the Service will be error-free, that defects will be corrected, that AI output will be accurate, or that integrations with third-party providers (Google, Microsoft, Anthropic, OpenAI, and others) will function continuously. To the maximum extent permitted by law, all warranties are disclaimed.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANIMA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED CANADIAN DOLLARS (CAD $100), OR (B) THE AMOUNT YOU ACTUALLY PAID ANIMA FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL ANIMA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. These limitations apply to the maximum extent permitted by law, even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages — in such cases, the limitations above apply to the maximum extent permitted.

12. Indemnification

You will defend, indemnify, and hold harmless Anima and its directors, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) your Customer Data, (c) your violation of these Terms or any applicable law, (d) your authorization for Anima to send email on your behalf, or (e) any claim by a third party (including tenants, contractors, employees, or regulators) related to your business or content. Anima may, at its option, assume the exclusive defense and control of any matter subject to indemnification by you, with counsel of Anima’s choosing and at your expense. You agree to cooperate with Anima’s defense.

13. Release & Covenant Not to Sue

To the maximum extent permitted by law, you release Anima from any and all claims, demands, damages, losses, and causes of action (known or unknown, suspected or unsuspected) arising from or related to your use of the Service, the AI output, your Customer Data, or your business activities, except for claims that cannot lawfully be released. You covenant not to sue, commence, or join any action or proceeding inconsistent with this release.

14. Statute of Limitations

Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the claim accrued; otherwise, it is permanently barred. This provision shortens the otherwise-applicable limitation period to the maximum extent permitted by law.

15. Mandatory Arbitration & Class-Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation will be finally resolved by binding, confidential arbitration administered in British Columbia, Canada under the rules of the British Columbia International Commercial Arbitration Centre (BCICAC) by a single arbitrator, in English. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND ANIMA EACH WAIVE ANY RIGHT TO: (A) A TRIAL BY JURY; (B) PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION; AND (C) BRING CLAIMS IN ANY FORUM OTHER THAN INDIVIDUAL ARBITRATION. If this waiver is held unenforceable as to any specific claim, that claim must be brought exclusively in the courts of British Columbia, Canada; the remainder of this Section remains in effect.

Notwithstanding the foregoing, either party may bring an individual action in small-claims court or seek temporary injunctive relief in court to protect intellectual-property rights, security, or confidentiality.

16. Governing Law & Forum

These Terms are governed by the laws of British Columbia, Canada and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Subject to Section 15, the courts of British Columbia, Canada have exclusive jurisdiction over any dispute. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Force Majeure

Anima is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, governmental actions, epidemics, internet or third-party service outages, or infrastructure failures.

18. No Reliance

You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms. Marketing materials, sales conversations, and prior drafts are superseded by these Terms.

19. Modifications

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice and, where required by law, will require your renewed acceptance. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

20. Assignment

You may not assign these Terms or any rights or obligations without our prior written consent; any unauthorized assignment is void. Anima may assign these Terms freely, including to an affiliate or successor in connection with a merger, acquisition, or sale of assets.

21. Severability & Entire Agreement

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force. These Terms, together with the Privacy Policy and Data Processing Addendum, constitute the entire agreement between you and Anima regarding the Service and supersede all prior agreements and understandings.

22. Contact

Questions about these Terms? Email us at animacrescens@gmail.com.